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totalhealth VIP Loyalty Card FAQs

The following frequently asked questions should help answer any queries you may have on the totalhealth VIP Loyalty Card Programme:

About VIP Loyalty

Amending your personal details

You can easily change your personal details by visiting any participating totalhealth Pharmacy. View Store locator here

New/replacement card queries

To report a lost or stolen card, call into your local totalhealth Pharmacy, and a staff member will arrange a replacement.

How do I register my Loyalty Card?

It's simple - You can register in-store or online by clicking here!

How do I collect points?

Collect points every time you shop in a totalhealth Pharmacy. You just need to have your card with you! If you forget your card, all you need to know is your mobile phone number. It's that easy.

My points balance

How do I check my point balance in-store?

There is a VIP Loyalty points statement at the bottom of your till receipt, which will tell you how many points you have collected with each purchase and what they're worth to spend on products in-store. Or you can ask any totalhealth assistant in-store and they will be more than happy to help you.

How do I check my point balance online?

You can check your balance via My Account here

Spending Points

How do I spend my Points?

You can spend your points any time on almost anything in-store and get that wonderful 'I've paid with my points' feeling. When you get to the till just hand over your VIP Loyalty Card and the assistant will ask if you would like to pay with points. You can use your points to pay in part for almost any item. The total price in points will then be taken from your VIP Loyalty Card. Your local totalhealth team will advise on what purchases are not permitted using points.

I bought an item using my points - am I still entitled to an exchange/ refund?

Yes; just bring the totalhealth VIP Loyalty Card which was used in the transaction with you when you are bringing the item back so the points can be credited back onto the account. The store's usual refund policy applies for the item.

Contacting me and my information

What do you do with my data?

This information, as well as the details of the amount and description of purchases made with the VIP Loyalty Card, together with some analysis of such purchases, will be retained. If you opt-in to receiving communication from totalhealth, we may from time to time send you information, including offers of goods & services and competitions. Data provided to totalhealth will not be shared with any other party and is carefully managed under GDPR guidelines. Your participation in totalhealth VIP Loyalty Programme constitutes your acceptance of these terms and conditions.

If you have any further concerns or queries, please contact our Help Line on 01-8427612 and we will see how we can help you.

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